DHL

The next day after delivery

≤ 1 month

Within 24h

1. With insurance: declared price + freight

2. Without insurance: comparing declared price with 25USD per kg, the smaller (≤ 100USD)

HKDHL

The next day after delivery

≤ 1 month

1 to 3 workdays

1.  With insurance: declared price + freight

2.  Without insurance: declared price (≤ 100USD)

UPS

The next day after delivery

≤ 1 month

3 to 8 workdays

1.  With insurance: declared price + freight

2.  Without insurance:  declared price (≤ 100USD)                                   

Flyt Global Express Special Line

The next day after delivery

≤ 1 month

Within 24h

According to actuality

Normally ≤ 100USD

EMS

2 weeks later

≤ 1 month

Quick: 7 to 15 workdays

Slow: about 1 month

1. If the parcel isn’t online within 1 week and its loss is confirmed, compensation may be claimed against the post office;   

2. If the parcel is online but not received by the recipient, and there is still no update on the Internet 1 month later then query request, compensation may be claimed against the post office.        

UK Registered

No way

≤ 3 months

No way

1. If the parcel isn’t exported due to our fault, the compensation will accord with 3 times of freight; if due to the customer’s fault, we won’t compensate.

2. If the parcel is exported but lost not due to our fault, we won’t compensate.

Eyoubao

No way

≤ 3 months

No way

1. If the parcel is lost due to our fault, the compensation will accord with 3 times of freight;

2. We won’t compensate any loss caused by objective factors during transport, e.g. natural disaster, detain by customs office.

Hong Kong   Post Primary Registered Service

1 month

≤ 3 months

1 to 3 months

1. If the parcel is lost due to our fault, the compensation will accord with 3 times of freight;

2.  If the parcel is online but not received by the recipient, please apply for query first, if the loss of parcel is confirmed, the compensation will accord with post office standard (≤ 320 HKD).

Hong KongRegistered Air Mail

1 month

≤ 3 months

1 to 3 months

1. If  the parcel is lost due to our fault, the compensation will accord with 3 times of freight;

2. If the parcel is online but not received by the recipient, please apply for query first, if the loss of parcel is confirmed, the compensation will accord with post office standard (≤ 320 HKD).

China Post Registered Air Mail

1 month later

≤ 3 months

3 to 6 months

1. If  the parcel is lost due to our fault, the compensation will accord with 3 times of freight;

2. If the parcel is online but not received by the recipient, please apply for query first, if the loss of parcel is confirmed, the compensation will accord with post office standard (≤ RMB 100 per bill)

Hong Kong Post Air Parcel

1 month later

≤ 3 months

2 to 3 months

1. If  the parcel is lost due to our fault, the compensation will accord with 3 times of freight;

2. If the parcel is online but not received by the recipient, please apply for query first, if the loss of parcel is confirmed, the compensation will accord with post office standard.

China Post  Air Parcel

1 month later

≤ 3 months

1 to 3 months

1. If  the parcel is lost due to our fault, the compensation will accord with 3 times of freight;

2. If the parcel is online but not received by the recipient, please apply for query first, if the loss of parcel is confirmed, the compensation will accord with post office standard.

Hong KongOrdinary Mail

No way

No way

No way

None

China Post Ordinary Mail

No way

No way

No way

None

Flyt Global Mail

20 days later

≤ 3 months

2 to 3 months

No compensation for ordinary mail; ≤ 320 HKD (freight + declared value of cargo) for registered mail.

RMPR

≤ 3 months

1 to 3 months

No compensation for ordinary mail; ≤ 320 HKD (freight + declared value of cargo) for registered mail.

Mainland FEDEXIP/IE

The next day after delivery

≤ 1 month

1 to 3 workdays

≤ USD100.00/bill for sample goods; ≤ USD10.00/bill for document.

Fiji Air Mail

30 days later

≤ 3 months

1 to 3 months

No compensation for ordinary mail; ≤ 320 HKD (according to the compensation of Fiji Post) for registered mail.